SignalChem understands the importance of hassle-free deliveries. We place the utmost importance on delivering your products in good condition. Here’s how we do it:


Custom projects & high value shipments

Our primary goal is to ensure that our products perform at their best. We understand that every shipment is unique and requires special attention. That is why we go above and beyond to ensure that your product is delivered safely and on time. Whether it's a custom project or a high-value shipment, we will give it the extra attention it deserves. Our team is highly trained and experienced in handling delicate and complex packages. We will take every reasonable measure to ensure that your products arrive in good condition.


Packaging is carefully selected based on the shipment and destination to ensure that it maintains the optimal temperature for the duration of the shipping process.

Temperature-sensitive products require special care during shipment. That's why we use longer-lasting dry ice for shipments outside of North America and all high-value shipments. Our dry ice is carefully selected to ensure that it maintains the optimal temperature for the duration of the shipping process. This ensures that your products arrive in the same condition as when they left our facility.


All export documents prepared by SignalChem

When it comes to exporting goods, SignalChem takes the responsibility of preparing all the necessary export documents. We understand the importance of these documents in ensuring smooth international shipments, and we are well-versed in the requirements and procedures involved.
Whether it's customs forms, commercial invoices, certificates of origin, or any other relevant paperwork, our team is experienced in handling them all. We strive to ensure accuracy and compliance with the applicable regulations to facilitate hassle-free shipments. We are happy to collaborate with you to help satisfy any special shipping needs.


Accommodating of most special shipping requests

Our team is highly accommodating and can handle most special shipping requests. Whether you need special packaging, handling, or delivery requirements, we are here to help. Talk to us today to discuss your specific needs and how we can assist you with your special shipping requests.


Fast and reliable

We understand that sometimes you need your products as soon as possible. That's why we offer same-day shipping for many of our products. With our efficient and reliable shipping process, you can trust that your products will arrive quickly and on time. Contact us today to learn more.


Immediate replacement shipments of damaged vials, shipments without dry ice, and shipments lost in transit

We take pride in the fact that we take great care in ensuring that your products arrive in perfect condition. However, we understand that things can sometimes go wrong during the process. That's why we offer comprehensive replacement shipment services for damaged vials, shipments without dry ice, and shipments lost in transit. We are committed to resolving any shipping issues quickly and efficiently to minimize any disruption to your research. Talk to us immediately if you experience any shipping issues and we will work with you to ensure a timely and satisfactory resolution.

Frequently Asked Questions

All orders to be shipped within North America, which are received by 10:00 AM PST Monday to Wednesday, will usually be shipped out on the same day. International orders are shipped on Mondays and Fridays.
Freight charges vary depending on the final destination. SignalChem is not responsible for any fees that may be incurred by your order such as brokerage costs, duties and taxes. Please contact us to obtain an estimate.
Yes. We also ship with UPS and World Courier.
To ensure the quality of our product, SignalChem does not recommend customers to use products that arrived without dry ice left in the package. A replacement may be sent under specific circumstances. Please contact us to request a replacement.

Still Have Questions?

Please feel free to contact us via our Online Support Form or via Phone or Email
Phone: 1-866-9-KINASE(54-6273) or 1-604-232-4600



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