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2017 Shipping: Last day for US/Canada - December 20, 2017; shipping will resume January 8, 2018. Last day for International – December 18, 2017; shipping will resume January 5th, 2018.

Order Support

 
 
SignalChem places a great deal of value in its customers and an emphasis on delivering high quality products. Thus, customer satisfaction is of utmost importance to us.
Should you have a general inquiry about our products or services, we would be pleased to hear from you.

Please feel free to contact us via our Online Support Form or via Phone or Email. Phone: 1-866-9-KINASE (54-6273) or 1-604-232-4600
Email: support@signalchem.com

Prices

Prices quoted on the SignalChem’s website are expressed in US dollars and apply to territories where SignalChem sells direct. If you are located outside of these areas, check for designated distributors with the territory for pricing and ordering. Please note that the prices are subject to change without notification.

If a price discrepancy exists between the quoted price on the website and the actual price, SignalChem will contact you prior to shipping your order for specific instructions. Should the list price quoted on the website be lower than the actual price of the product, SignalChem will charge the lower price.

Placing an Orders

We accept orders online, by email, fax and phone. Be sure to include any special shipping instructions along with your order. Order confirmations will be sent electronically to the specified email provided at the time of purchase.

 
Online Orders:

If you are a new customer, we require you to open a new account with us - click here to register. If you already have an account with us, simply log in and select products wish to purchase and check out accordingly. We accept payments via Credit Card and customers placing orders with a PO number. When purchasing with a PO number, we ask a copy of the PO to be sent orders@signalchem.com with the order confirmation number as the subject line.

E-mail Orders:

Please send all orders to orders@signalchem.com.

Fax Orders:

Please fill out our order form [order form] and send it to +1 604-232-4601.

Phone Orders:

Before calling us at 1-866-9-KINASE (54-6273) we ask you to prepare to provide the following information:
1. Requestor's Name,
2. Institution
3. Telephone
4. Email (if applicable)
5. Shipping Address
6. Billing Address
7. Credit card or PO number (please note if paying via PO number, a copy needs to be emailed to orders@signalchem.com
Bulk Orders:

All products supplied by SignalChem are available for purchase in bulk quantities or as custom preparations. Should you require our products to be supplied in different pack sizes to meet you specific research requirements, please contact us at info@signalchem.com or fill out our Inquiry Form and a sales representative will get back to you within 1-2 days.

Payment Terms:

Terms of payment are net thirty (30) days, unless otherwise specified. Pre-payment may be required prior to shipping in certain territories. All sales are F.O.B. from point of shipment, pre-paid and added to the invoice.

Shipping:

All orders to be shipped within North America, which are received by 10:00 AM PST (1:00 PM EST) Monday to Wednesday will usually be shipped out on the same day. North American customers will typically receive their orders within 1-2 business days. International orders are shipped on Fridays only. Freight charges may include, but are not limited to priority service and packaging materials. SignalChem is not responsible for any fees that may be incurred by your order such as brokerage costs, duties and taxes.

Backorders:

SignalChem typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is placed on backorder, SignalChem will notify you of this at the time of your order and will do its best to fill the order within a thirty (30) day period. For items on backorder longer than the specified time interval, SignalChem will contact you to verify your order. Customers will be billed for the order upon shipment. 
Terms of Use:

Products sold by SignalChem are all intended for laboratory and research purposes by qualified persons only.
Product Performance Feedback:

SignalChem guarantees that all of its products meet the specific requirements set forth within the lot specific technical data sheets (TDS). Should you have a technical issue with one of our products, please contact our technical services group by phone 1-866-9 KINASE (54-6273) or by email: support@signalchem.com with your specific query. If it is determined, solely by SignalChem, that one of our products has failed to conform to the specifications set forth in the TDS, we will be pleased to replace the product free of charge or issue a credit for the total purchase price of the non-conforming product.

Confidentiality:

We keep all customer information strictly confidential. All information and/or materials provided by the customer will be used only as directed.

 
  Still have questions?
Please feel free to contact us via our Online Support Form or via Phone or Email
Phone: 1-866-9-KINASE (1-866-954-6273) or 1-604-232-4600
Email: support@signalchem.com
 
     
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