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Holiday Shipping Notification - Please be advised that SignalChem will not be sending any shipment on Monday, May 21, 2018.

Order Support

 
 
SignalChem places a great deal of emphasis on delivering high quality research related products and services to enable your discovery efforts. Should you have a general inquiry about our products or services, we would be pleased to assist you.

Please feel free to contact us via our Online Support Form or via Phone or Email. Phone: 1-866-9-KINASE (54-6273) or 1-604-232-4600
Email: support@signalchem.com

Prices

Prices quoted on the SignalChem’s website are expressed in US dollars and apply to territories where SignalChem sells direct. Please note that the prices are subject to change without notification.

If you are located outside of these areas, please liaise with the distributor within your territory for pricing and ordering.

If a price discrepancy exists between the quoted price on the website and the actual price, SignalChem will contact you prior to shipping your order. Should the list price quoted on the website be lower than the actual price of the product, SignalChem will charge the lower price.

Orders

For direct-end users the following options are available:

1. For credit card payment please use our Online store. (Please see Online Orders and Payments for more information)
2. For payment using purchase order please orders@signalchem.com and we will get back to you
3. Fax – please send it to +1 604-232-4601
4. Phone please call 1-866-9-KINASE (54-6273)

Be sure to include any special shipping instructions along with your order. Order confirmations will be sent electronically to the specified email provided at the time of purchase.

For Distributors please click here
For Strategic Partners please click here

 
Online Orders and Payments:

If you are a new customer, we require you to open a new account - click here to register. If you already have an account, log in and select the products you wish to purchase, add promo code (if any) and check out accordingly.

SignalChem accepts Visa and Mastercard only. All sales are F.O.B. from point of shipment, pre-paid and added to the invoice.
Bulk Orders:

All products supplied by SignalChem are available for purchase in bulk quantities or as custom preparations. Should you require our products to be supplied in different pack sizes to meet you specific research requirements, please contact us at info@signalchem.com or fill out our Inquiry Form and a sales representative will get back to you within one (1) business day.

Shipping Terms:

All orders to be shipped within North America, which are received by 10:00 AM PST (1:00 PM EST) Monday to Wednesday will usually be shipped out on the same day. North American customers will typically receive their orders within 1-2 business days. International orders are shipped on Fridays only. Freight charges may include, but are not limited to priority service and packaging materials. SignalChem is not responsible for any fees that may be incurred by your order such as brokerage costs, duties and taxes. (View FAQ for Shipping and Handling below)

Backorders:

SignalChem typically maintains sufficient inventory to meet the needs of its clients and partners. If a product is placed on backorder, SignalChem will notify you of this at the time of your order and will do its best to fill the order within a thirty (30) day period. For items on backorder longer than the specified time interval, SignalChem will contact you to verify your order. Customers will be billed for the order upon shipment.

Conditions of Use:

Products sold by SignalChem are all intended for research use only by qualified laboratory personnel. These products are not intended for in vitro diagnostic (IVD) or therapeutic use.

Product Performance Feedback:

SignalChem guarantees that all of its products meet the specific requirements set forth within the lot specific technical data sheets (TDS). Should you have a technical issue with one of our products, please contact our technical services group by phone 1-866-9 KINASE (54-6273) or by email: support@signalchem.com with your specific query. If it is determined, solely by SignalChem, that one of our products has failed to conform to the specifications set forth in the TDS, we will be pleased to replace the product free of charge.

Confidentiality:

We keep all customer information strictly confidential. All information and/or materials provided by the customer will be used only as directed.
 

F.A.Q for Shipping & Handling

 
  When is my order shipping out?

All orders to be shipped within North America, which are received by 10:00 AM PST Monday to Wednesday, will usually be shipped out on the same day. International orders are shipped on Mondays and Fridays.

 
  How much is the shipping cost?

Freight charges vary depending on the final destination. SignalChem is not responsible for any fees that may be incurred by your order such as brokerage costs, duties and taxes. Please contact us to obtain an estimate.

 
  Do you ship with couriers other than FedEx?

Yes. We also ship with UPS and World Courier.

 
  The products arrived without dry ice. Are they still fit for usage?

To ensure the quality of our product, SignalChem does not recommend customers to use products that arrived without dry ice left in the package. A replacement may be sent under specific circumstances. Please contact us to request a replacement.
 
     
  Still have questions?
Please feel free to contact us via our Online Support Form or via Phone or Email
Phone: 1-866-9-KINASE (1-866-954-6273) or 1-604-232-4600
Email: support@signalchem.com
 
     
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